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Terms & Conditions

All bookings for bowling and the Playzone area are managed by PRC Leisure Limited T/A Matrix Superbowl. Registered in England and Wales. Company Registration Number: 08043090 Company Registered Office Address: 14 Beech Hill, Westgate, Otley, West Yorkshire, LS21 3AX.

All bookings for the Snooker, Pool and Darts are managed by Matrix Snooker and Pool Soletrader.

ADVANCED PAYMENTS

We kindly ask our guests to pay in full to secure gaming or area hire.

All prices are stated on our prices & info pages.

We ask that you accept our terms and conditions including our cancellation charges during the payment process.

As outlined in our Privacy Policy we will not share your personal information with third parties for marketing purposes without your prior consent.

If you do not show up for your gaming or area booking, payment will not be refunded.

We ask all our gamers to arrive 15 minutes before your game time, if you are running late then please let us know. We can only hold your gaming area for 10 minutes. After this time, we cannot guarantee your booking. Payments are non-refundable.

*(Please note, due to how Bowling is booked, we cannot hold your lane when when the venue is busy)

CANCELLATION POLICY (ADVANCE BOOKING):

  • Partial refunds are not available for any advance payment.
  • Matrix Lanes cannot provide refunds within 48 hours of the scheduled time.
  • Matrix Lanes cannot provide a postponement of your booking within 24 hours of the scheduled time.
  • Bookings made less than 48 hours before the scheduled time are non-refundable.
  • Bookings made less than 24 hours before the scheduled time are non-refundable and cannot be postponed.
  • Please note that we are unable to process refunds or credit for any last-minute changes, such as a reduction in the number of guests.
  • All postponed bookings are subject to the above based on the original scheduled date.
  • The rescheduled date for all postponed bookings must be within 6 months of the original scheduled date.
  • Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed here.
  • Increasing the party size prior to arrival requires an additional payment per additional guest.

Bowling Disclaimer

If using your own shoes, please ensure they are a safe, flat-soled and non-marking shoe. Heels, open-toe, flip-flops or similar footwear are not permitted, bowling shoes can be found at the games desk.

Do not step over the bowling line at the start of the lane surface, our lanes are coated with a special oil varnish to protect them, the bowling surface is really slippery.

Pick up the balls carefully and hold with both hands. Children should use the lightest ball we offer, please ask in venue.

Whilst you are waiting to bowl, please do not touch the balls that are on the rack as your fingers could become trapped when the ball returns.

Do not place your hand inside the ball return at any time. Wait until the ball has returned fully onto the rack, if a ball does not return fully please ask a member of our team to assist you.

Should you notice any slippery surface or spill a drink yourself, please call over one of our team members who will be happy to help.

Please don’t move bowling balls between ball returns at risk of dropping and hurting yourself

Please note that if you are personally ejected from the venue for any reason you will not be able to claim a refund on your pre payment or any in venue spend